Whew, our internet is back up! It was down all day yesterday, and nobody knows why. We are switching over to Qwest, because we are so tired of dealing with Comcast and their nightmarish customer service. Every time we call them (because the internet seems to go out on too regular a basis) they can't tell you why, put you on hold forever and eventually hang up on you. Or they tell you they are sending a truck out and the truck never shows up. Or you talk to a customer service technician who knows less than I do and has such a strong Indian accent, you can't understand them anyway.
Enough ranting. We'll see if Qwest is any better. It's cheaper.
1 comment:
Good Morning Metcalfs!
I am also curious as to why your online service works intermittently. I am also puzzled as to why no one was able to diagnose the cause of the problem.
I will be happy to reach out to my contacts to investigate this issue for you. Most importantly, we would like for you to enjoy your service! If you don't mind, may I know the account address or phone number so that we may look into this for you?
I sincerely apologize for the inconvenience and I am thanking you in advance for allowing us to assist.
Sincerely,
Mark C.
Comcast Corp.
We_Can_Help@cable.comcast.com
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